Some members may have noticed difficulty submitting 311 complaints online lately. The problem is not you – there was a revamp of the 311 system this past October and it has caused major problems. The complaints in the CB5 area numbered 565 for the week ending October 24th, but dropped to 201 for the week ending October 31st. This discrepancy was noted by several news outlets and the problem was corrected by mid-November.